Refund policy
Short version: every item is made just for you, so we cannot take returns for a change of mind or a wrong size. If something arrives damaged, defective or misprinted, we make it right.
What we fix
- Damaged in transit
- Defective or poorly made
- Printed wrong, wrong item, or wrong size sent
- Lost in the mail
Email support@wakethefup.app within 30 days of delivery with your order number and a clear photo of the problem. We reply within two business days. If it is on us, we send a replacement or refund you to your original payment method, your choice.
What we cannot take back
- Change of mind
- The wrong size ordered (please read the size guide)
- Wear, washing or damage after delivery
- Packages returned to us because of a wrong address
Cancelling an order
Email us within 24 hours of ordering and we will try to cancel it before production starts. Once an item is in production we cannot cancel it.
Coffee preorders
You can cancel a coffee preorder for a full refund any time before it ships. Email us with your order number. Once a bag has shipped, we cannot take it back, but if it arrives damaged we replace it or refund you. Coffee is a food product, so opened bags cannot be returned.
Refunds
Approved refunds go back to your original payment method. Your bank may take a few business days to show it. Original shipping is refunded only when the problem was our fault.
The app
App subscriptions are billed and refunded by Apple. See Apple's support pages, or email support@wakethefup.app and we will point you in the right direction.